Travelcare - part of The Co-operative Travel

Travelcare is part of The Co-operative Travel.  The Co-operative Travel is the UK's largest independent travel provider, with over 300 branches on the high street, state of the art customer call centres and an award winning website. Unlike many of its competitors, The Co-operative Travel is not owned by a parent Tour Operator and is therefore able to offer its customers a much wider range of holidays.

Being part of the Co-operative Group, co-operative values underpin the whole of The Co-operative Travel business, which is conducted in a socially responsible manner. In November 2006, The Co-operative Travel became the first ever high street retailer to offer its customers the opportunity to offset the carbon emissions arising from their holiday travel.

The Co-operative Travel deals openly and honestly with its customers, offering a modern service that focuses on the individual needs of the customer to provide good value holidays. The Co-operative Travel holiday organisers listen to customers and use their knowledge, expertise and flexibility to build individual holidays as well as the 'ever popular' package holidays.

Winner - Best Online Travel Agent Travelcare, part of the Co-operative Travel is proud to have been voted ‘best online Travel Agent’ at the Travel Trade Gazette National Travel Awards in November 2004. We constantly strive to bring the widest choice and lowest prices to our valued customers, and we are delighted that our efforts have been recognised by the industry. Proud of our independence and co-op ethical principles, rest assured that we will continue to provide our travellers the best value for money and impartial ‘warts n all’ travel information to ensure that YOU are able to make truly informed choices.

*Quotes:- "Airtours confirms that Travelcare are the largest independent retailer in the UK"
"First Choice would like to confirm that Travelcare are the largest independent retailer in the UK"
"This is to confirm that Travelcare is one of the largest independent retailers for Thomson"

About the Co-operative Group

Click here to find out about the Co-operative Group
Corporate social responsibility is an expression of our co-operative identity and an integral part of how we do business. Our challenge is to ensure that we express our values in a manner relevant to today’s corporate social responsibility agenda, and thus demonstrate that the co-operative way of doing business is inherently responsible.

We are also a large organisation, operating in diverse markets. Our aim is to ensure that our approach both reflects emerging best practice and reporting standards and meets the needs of our individual businesses. We want to be as transparent as possible about how we do this.

Download a PDf of our latest CSR report

Visit the Corporate Social Responsibility Website

Co-op is the Most Trusted Brand in the UK – 07/06/06
New research from the international institute AccountAbility and the National Consumer Council shows that the Co-op is the most trusted brand in the eyes of consumers.

The research entitled What Assures Consumers shows that the Co-operative Group, which as well as food retail, travel, funeral and pharmacy operations includes the Co-operative Bank and Co-operative Insurance (CIS), is trusted more than any other high street operator.

The research shows that The Co-operative Group is followed by Marks & Spencer, The Body Shop, John Lewis and Tesco.

"Tesco's motto of 'every little helps' appears spot on, but help for whom and in what regard? What's clear is that the Co-op has a much better handle on what consumers consider 'fair to me and fair to others'. Yes, a fair price and customer service are key, but increasingly important too is how these retailers are fair to their own employees or communities near to stores" says Philip Monaghan, a Director at AccountAbility

What Assures Consumers research is part of an independent survey undertaken by Globescan in May 2006 for AccountAbility in partnership with the National Consumer Council. The research aims to better understand what assures the public in their decision-making on purchases to build practices that both empower consumers but also strengthen corporate performance.

The What Assures Consumers interim findings show that the top ten most trusted companies are as follows;

1.The Co-operative Group
2.Marks & Spencer
3.The Body Shop International
4.John Lewis
5.Tesco
6.Boots
7.Sainsburys
8.Asda
9.Virgin
10.Amazon

This ranking was based on a 'net trust' rating – that is a 'most trusted' score minus a 'most distrusted' score. As expected, issues such as favourable familiarity, a fair price and product/service quality are fundamentals for trusted companies. Key differentiators in terms of trust for The Co-operative Group related to the environment and treatment of employees Martin Beaumont Chief Executive of the Co-operative Group said: "This research provides further evidence that 'ethical' consumerism, is moving into the mainstream as consumers become more willing to deal with companies based on how responsible they are."

"Research we have conducted in conjunction with our new brand identity clearly shows how by using the words 'The co-operative' we are making a statement about the organisation which connects with our members and customers and clearly communicates that we take a straightforward, open and honest approach to business."